Shipping Policy

Last Updated: November 4, 2026

At TRYMALORA®, orders are processed and shipped according to the terms outlined below.

1. Order Processing Time

All orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Processing times may be extended during peak seasons, holidays, or periods of high order volume.

2. Shipping & Delivery Time

Our estimated shipping time is 5–20 business days after order processing.

Please note that delivery times are estimates and are not guaranteed.

Actual delivery times may vary depending on the destination, carrier operations, customs clearance, weather conditions, and other circumstances beyond our control.

Business days exclude weekends and public holidays.

3. Shipping Fees

Shipping fees, if applicable, are calculated and displayed at checkout before payment is completed.

Any free shipping promotions are subject to the terms and conditions displayed at the time of purchase.

4. Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Please allow additional time for tracking updates to appear in the carrier's system.

5. Shipping Delays

Occasionally, shipments may experience delays due to customs inspections, carrier disruptions, severe weather, public holidays, or other unforeseen circumstances.

If your order is significantly delayed, please contact our support team for assistance.

Any rights or remedies available under applicable consumer protection laws remain unaffected.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete address results in a failed delivery, additional shipping charges may apply where permitted by law.

Please contact us as soon as possible if you need to update your shipping address. Address changes cannot be guaranteed once an order has been processed or shipped.

7. Lost or Damaged Packages

If your package is lost, arrives damaged, or is marked as delivered but cannot be located, please contact us so we can investigate with the shipping carrier.

We may request your order number, tracking details, and supporting information to assist with the investigation.

Resolution will depend on the circumstances and applicable consumer protection laws.

8. Contact Information

For questions regarding shipping, tracking, or delivery, please contact:

TRYMALORA® Customer Support

Email: support@trymalora.com

Please include your order number when contacting us.