Return & Refund Policy

Last Updated: November 3, 2026

Returns

Return eligibility depends on the items included in your order.

For eligible returns, products must be returned in the same condition as received, unused, with all original tags and packaging intact, unless otherwise instructed. We may refuse refunds for products that have been used.

Please contact us to inquire about available return options and how to initiate a return.

How to Initiate a Return

The acceptance of any return or order cancellation request is subject to the conditions outlined above and your rights under applicable law.

Please contact us before sending any items back.

Unless otherwise stated by us or required by applicable law, customers are responsible for return shipping costs in all cases.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect.

Exceptions and Non-Returnable Items

Certain products may not be eligible for returns, as specified in the return conditions above or disclosed on the product page, website, or at the time of purchase.

Discounted products, promotional items, bundles, product sets, and orders that include complimentary gifts are not eligible for voluntary returns, exchanges, or refunds due to a change of mind.

Please contact us if you have any questions regarding the return eligibility of a specific item.

Exchanges

Please contact us to inquire about available exchange options before returning any products.

Refunds

We will notify you once we have received and inspected your returned item and inform you whether your refund request has been approved.

If approved, your refund will be issued to your original payment method unless otherwise required. Please note that your bank or payment provider may require additional time to process and post the refund.

If you have not received your refund within a reasonable period after approval, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights relating to defective products, items not as described, orders not delivered within the required or agreed timeframe, or other failures to comply with applicable law.

Contact Us

To request an order cancellation, initiate a return, inquire about returns or exchanges, or report damaged or defective items, please contact us at:

Email: support@trymalora.com

You may also use the contact information provided in our Contact Information Policy.